Terms & Conditions

Delivery

We offer free delivery within a 10 mileradius to a ground floor, we do deliver to areas outside of this radius and above a ground floor, but this may incur an additional charge. Free delivery is only upon the first instance of delivery if due to circumstances beyond our engineers control (examples include insufficient wiring, no one at address to sign, or incorrect piping). We reserve the right to charge for the 2nd delivery, this charge depends upon the size and the weight of the item.

10 Miles + £10

15 Miles + £15

20 Miles + £20

1st Floor Or above £20

2nd Delivery Charge £10-£70

We will deliver any product in its box to the room of your choice and will not leave the delivery outside or in a garage unless specifically requested to do so (if an item is requested to be left outside or in a garage it is done so at your own risk). All goods must be signed for by an adult, upon delivery all items should be inspected for any cosmetic defects before being signed for.

We take pride and care when delivering all our items but neither ourselves nor Euronics will be liable for any accidental damage that is not notified within a reasonable period. (24 hours).

Installation

We offer installation and disposal on all our items (at an additional charge) we will remove all packaging as part of the installation and dispose of this in an ethical manner. We inspect all existing services and will discuss with you if there is an issue and advise the best course of action. When disconnection is not selected as an option the existing appliance must be disconnected (uninstalled) and water free (where possible)& pre delivery for our engineers to install the replacement appliance. In extreme or unsafe circumstances our engineers reserve the right cancel the installation or service - (this includes the incorrect or unsafe wiring , incorrect or damaged piping or non-suitable fixing material e.g. Plasterboard for certain TV brackets). We can remove the old product for you (charges apply) this will be recycled in an ethical way and in line with current legislation.

Installation Types

TV

Standard Installation is plug and play to a stand, we will connect up your existing peripherals

TV peripherals e.g. DVD/Blu Ray Player

Standard Installation is plug and play to your new or existing TV

TV wall install

Installation is of the brackets and installing the TV to the bracket. Any cable management, additional cables etc are not included as standard. We offer a quotation service for all wall installs, this is £30 and is deducted off the final bill.

Electric cookers

Standard installation is to official existing fittings, This is offered on both freestanding and built in appliances.

Gas Cookers

Carried out by Gas safe engineers to existing official gas connections, This is offered on both freestanding and built in appliances inc. hobs.

Dual Fuel Cookers

Carried out by Gas safe engineers to existing official gas connections, This is offered on freestanding only

American Style Fridge Freezer

Connection is available to existing water connections for plumbed, non plumbed machines can be installed as long as there is an existing plug. This is offered on both freestanding and built in appliances.

Range Cooker - Electrics

Standard installation is to official existing fittings

Range Cooker - Gas or Dual Fuel

Carried out by Gas safe engineers to existing official gas connections, This is offered on both freestanding and built in appliances inc. hobs.

Floorcare

We don’t offer a set up service for floorcare, we can dispose of the item if it is brought into us free of charge.

Standard Refrigeration Install

£20

Door Reversal refrigeration (per item, inc. Install)

£40

Standard Laundry Install with Disconnection

£25

Standard Dishwasher Install with Disconnection

£25

Freestanding or Built in Electric Standard Install

£85

Freestanding or Built in Gas Standard Install

£95

Freestanding or Built in Dual Fuel Standard Install

£100

TV Install with TV Supply

£40

TV Install Only

£50

American Fridge Freezer Standard Install

£120

Range Cooker Standard Install (gas, electric, dual fuel)

£130

Refrigeration Disposal

£20

Laundry Disposal

£20

Dishwasher Disposal

£20

Cooking Disposal

£20

TV Disposal (LCD, Plasma, LED, Small CRT)

£20

TV Disposal (Large CRT)

£20

American Fridge Freezer Disposal

£30

Range Cooker Disposal

£30

Before we arrive

There are several things you can do to help us ensure your delivery/installation goes as smoothly as possible

• Please ensure you are available within the time slot agreed either 9.30-1 or 1.00-4.30
• Remove any delicate items
• Notify us of any stairs, narrow passages or doorways
• Secure pets to avoid any ‘underfoot accidents’
• Ensure working taps, mains power and aerials (as applicable) are in place
• Decide on the exact position of your new product(s)
• Provide clear access to your property
• Ensure Walkways and floor areas are clear and accessible
• Ensure unrestricted access to taps and mains points
• Make sure you have all necessary bits and pieces e.g. existing leads & cables
• Check to make sure that connection points e.g. plug sockets, drainage & water supplies are within the read of the manufacturers supplied cables & pipes, we may not be able to complete installation and you may be charged additional fees if you require a return visit.

Standard installation does not include any alterations to plumbing, electrics or containing units. We can carry out alterations if required but these are chargeable.

We are unable to remove moulded plugs from appliances due to health and safety as well as voiding the warranty, our engineers are able to provide a solution to this but it is chargeable.

Cooker installs including gas & electric

All gas & Dual Fuel Cookers require a working gas supply within 1.5M or the location of the appliance in the same room, (even if you have gas central heating this does not guarantee you have a gas supply for the cooker).

To prevent the risk of fire, the area behind & above a hob must not have any combustible materials such as wallpaper, fabrics, wood or shelving in it. The clearance space above a Gas hob is 75cm (750mm, 29.53”) or greater & 65cm (650mm, 25.6”) or greater and 5cm (50mm, 1.97”) either side of the hob. The area must also be clear of any electrical switches, power points, alarm sensors or boilers.

Any work surfaces directly next to the appliance must be the same height or lower than the hob. High level grills require a space of 55cm (550mm, 21.66”) above and 15cm (150mm,5.91”) either side of the grill.

This is a legal requirement and should any of these be present when our fitters arrive we will be unable to carry out the installation. Please check the manufacturer's information as there are some variances.

Also please check your ventilation there needs to be an open able window or door to the outside of the property in the room. If the window opens into the conservatory then this will not provide sufficient ventilation and you will need to have this rectified before we attend for installation or select an electric appliance from our fantastic range.

LPG- If you have an LPG Gas supply you will need to select a cooker that is LPG compatible or can be converted. You have need to purchase a separate LPG kit so the cooker can be converted to work on LPG cylinders. Please ask for further information.

Dual Fuel cookers (which draw over 3KW) and most electric cookers require a 32 amp fuse on a dedicated cooker circuit, this is usually identifiable by a big red isolation switch and needs to be within 2m of the installation location of the cooker and not directly above or behind the hob.

Product Returns

If you need to return a product(s) because you are a consumer and have cancelled the contract within the fourteen working days cooling off period, you are responsible for the cost of returning the product or for any charges for collecting the product from you.

Upon receiving the product back we will refund the price of the product(s) in full including any initial delivery or service charges less the cost, incurred collecting the product(s), or replacing any missing items or accessories. We will process the refund due to you as soon as possible and, in any case within fourteen days of the day we take receipt of the product(s).

If you are returning a product(s) that are faulty you will not be responsible for any collection costs. Please contact us and we will look at resolving the issue for you (this maybe via our own engineers or contacting the manufacturer). If the issue cannot be resolved and the product is less than 28 days old then the product can be returned. We can then either replace the appliance or a refund, replacement is usually the same model or equivalent, if you wish to upgrade charges may apply. If you require the item uninstall and/or reinstalling charges may apply.

Missing accessories

TV’s, Audio and Electrical Equipment

• Remote Control - £75
• Cables - £20
• Active 3D Glasses - £70
• Passive 3D Glasses (two pairs) - £20
• Desktop Stands - £130
• User Manuals - £10

Domestic Appliances

• Washing Machine & Dishwasher Hoses - £20
• Fridge/Freezer/Fridge Freezer Internal Accessories - £25
• Cookers & Hobs internal Accessories - £25
• Cookers and Hob External Accessories - £25
• User Manual - £10

Product Return Charges or Failed Delivery

LCD/LED/Plasma TV’s up to 37”

• New, Boxed and in Original Condition - £40
• New and Un-boxed - £50

LCD/LED/Plasma TV’s over 37”

• New, Boxed and in Original Condition - £60
• New and Un-boxed - £70

   

Domestic Appliances

• All Domestic Appliances (excluding American Refrigeration & Range Cooker) New, Boxed & in original Conditional - £40
• All Domestic Appliances (excluding American Refrigeration & Range Cooker) New, Un-Boxed & in original Conditional - £50

Recycling Service

We offer disposal on all our appliances, we will recycle all appliances that are brought in to us this includes:

• Domestic Fridges, Freezers and Fridge Freezers
• Washing Machines, Dishwashers and Tumble Dryers
• Cookers, Ovens, Hobs and Microwaves
• Televisions and Audio Equipment

Items can be collected from your home at the time if delivery/install. They are safely transported and recycled at an appropriate disposal point in line with legislation and good practice.

Guarantee Information

All of our appliances are selected from manufacturers to have the highest quality standards and we are confident you will enjoy many years of excellent services from your products. However, occasionally even the best-engineered products can sometimes go wrong, all our products carry a guarantee against defects in materials and workmanship from the date of delivery/install.

If your product fails within its guarantee period we recommend contacting the manufacturer to arrange for an engineer visit. If you are having any issues with this please contact us and we can assist.

GDPR

In relation to the changes brought about by the new GDPR (General Data Protection Regulation) we would like to inform you that, We hold the information given on our secure server and use it to administer your account in relation to any purchases, service work or repair work you may require from us.

We would like to contact all customers periodically with offers and/or in store updates. Consent can be withdrawn at any point by contacting us via phone, email or in person.

All information is kept securely and we never sell or pass information over to any third party without prior consent. There are instances when we may be required to engage a third party to discuss your account or pass your details to these include.

1. Manufacturers to either register a warranty or if you are having any issues during your warranty and we need to step in and assist
2. Our white good installers this is primarily for gas and built in appliances but can be for freestanding appliances
3. Our white good repair man
4. Our aerial rigger

Our Repair Process

We offer repairs on TV’s, audio equipment, major domestic appliances, vacuum cleaners and the majority of other electrical appliances.

TV’s

1. TV can either be brought into the store directly or can be collected by one of our engineers (appropriate inspection fees apply)
2. A member of our team will take your details and a brief fault description (the more information that can be provided the better)
3. Our engineers will diagnose the fault on your TV and put together a quotation for you
4. One of our team will contact you to discuss the quotation.
5. If you decide to go ahead with the repair our engineers will order the parts required and fit the parts to your TV.
6. The TV will be placed on test for a minimum of 24 hours to ensure the fault has resolved
7. If the fault has resolved a member of our team will contact you to arrange for collection or delivery
8. If the TV fails the test the engineers will re-inspect the TV and if required contact you to discuss and quote any additional works required
9. If you decide not to go ahead with the repair we can either arrange for you to collect the TV, for delivery or if you require disposal

Audio Equipment, Vacuum Cleaners and Other electrical items

1. Items can either be brought into the store directly or can be collected by one of our engineers (appropriate inspection fees apply)
2. A member of our team will take your details and a brief fault description (the more information that can be provided the better)
3. Our engineers will diagnose the fault on your items and put together a quotation for you
4. One of our team will contact you to discuss the quotation.
5. If you decide to go ahead with the repair our engineers will order the parts required and fit the parts to your items.
6. The items will be placed on test for a minimum of 24 hours to ensure the fault has resolved
7. If the fault has resolved a member of our team will contact you to arrange for collection or delivery
8. If you decide not to go ahead with the repair we can either arrange for you to collect the items, to arrange delivery or if you require disposal.

Inspection fee must be paid before any inspection or work will be carried out.

All TV’s, Audio Equipment, Vacuum Cleaners and Other electrical items are inspected at the time of drop off or collection to ensure that any major marks or damage are recorded.

Ashley’s engineers all employ reasonable care and due diligence when carrying out any work on your electrical goods to ensure that no damage occurs to them.

All TV’s, Audio Equipment, Vacuum Cleaners and Other electrical items carry a three month warranty unless otherwise stated.

If an engineer attends on a call out and the fault is not repairable or requires the service of another agent a minimum diagnostic charge of £20 can be charged at the engineer’s discretion.

All items are held for 30 days from the day of quotation or contact in the case of non repairable items, after 30 days we reserve the right to dispose of the item.

Major Domestic Appliances

1. Contact our store this can be done either in person or via the phone
2. A member of our team will take your details and a brief fault description (the more information that can be provided the better)
3. We will contact the engineer for Major domestic appliance repair and pass over your details and fault description.
4. The engineer will contact you to arrange an appointment.
5. The engineer will attend, diagnose any faults on the domestic appliance (charges apply for call out) and provide a quote to repair.
6. If you decide to go ahead with the repair the engineer will order the parts and complete the work
7. If you decide to replace the domestic appliance instead please contact us and we can advise on a replacement.