Delivery & Returns
Delivery
We offer free delivery within a 10 mile radius to a ground floor, we do deliver to areas outside of this radius and above a ground floor however this may incur an additional charge. Free delivery is only upon the first instance of delivery if due to circumstances beyond our engineers control (examples include insufficient wiring, no one at address to sign or piping incorrect) we reserve the right to charge for the 2nd delivery, this charge depends upon the size and the weight of the item.
We will deliver any product in its box to the room of your choice and will not leave the delivery outside or in a garage unless specifically requested to do so (if an item is requested to be left outside or in a garage it is done so at your own risk). All goods must be signed for by an adult, upon delivery all items should be inspected for any cosmetic defects before being signed for. We take pride and care when delivering all our items but neither ourselves nor Euronics will be liable for any accidental damage that is not notified within a reasonable period. (24 hours).
Charges Over Ten Miles
£10 10-15 Miles
£15 16-20 Miles
£20 21+ Miles
£20 Non Standard Delivery
Returns
If you need to return a product(s) because you are a consumer and have cancelled the contract within the fourteen working days cooling off period, you are responsible for the cost of returning the product or for any charges for collecting the product from you.
Upon receiving the product back we will ref und the price of the product(s) in full including any initial delivery or service charges less the cost, incurred collecting the product(s), or replacing any missing items or accessories. We will process the refund due to you as soon as possible and, in any case within fourteen days of the day we take receipt of the product(s). If you are returning a product(s) that are faulty you will not be responsible for any collection costs. Please contact us and we will look at resolving the issue for you (this maybe via our own engineers or contacting the manufacturer). If the issue cannot be resolved and the product is less than 28 days old then the product can be returned. We can then either replace the appliance or a refund, replacement is usually the same model or equivalent, if you wish to upgrade charges may apply. If you require the item uninstall and/or reinstalling charges may apply.
Guarantee Information
All of our appliances are selected from manufacturers to have the highest quality standards and we are confident you will enjoy many years of excellent services from your products. However, occasionally even the best-engineered products can sometimes go wrong, all our products carry a guarantee against defects in materials and workmanship from the date of delivery/install.
If your product fails within its guarantee period we recommend contacting the manufacturer to arrange for an engineer visit. If you are having any issues with this please contact us and we can assist.
